ETCMC FAQ
ETCMC

ETCMC FAQ

Frequently Asked Questions & Support

Frequently Asked Questions

Find answers to common questions about ETCMC tokens, software, NFTs, and more.

Token Questions

I have claimed my tokens, when can I expect them?

It takes 5 working days to be processed and it should reach your wallet on the next working day after that. If there is a weekend or public holiday in between, then you need to add those days.

I want to add ETCPOW in MetaMask, how do I do that?

Follow this video to add ETCPOW to your MetaMask.

Watch Tutorial Video

Token address ETCPOW:

0x6c3B413C461c42a88160Ed1B1B31d6f7b02a1C83

Software Questions

I have purchased a license, can I install it on multiple computers?

Absolutely not. One license per computer. If you run the software on multiple computers with one license, you risk a lifetime ban.

I want to reinstall the software, is that allowed?

It is not permitted to reinstall the software without notifying the ETCMC Team. You must create a ticket on Discord for this.

What should I do if I encounter the 'Another Instance Running' error?

If you encounter the 'Another Instance Running' error after a power outage or an unsafe restart of your computer without properly stopping the node, follow the instructions in this video carefully. It will guide you through restarting your geth client without losing your balance.

Watch Solution Video

NFT Questions

How to import my NFT in MetaMask?

Follow this video to add your NFT to your MetaMask.

Watch Tutorial Video

What are the benefits of being a member (having NFT)?

Only valid NFT holders can participate in DAO voting, and they also receive some rewards from DAO profits. NFT holders might have additional benefits in the future.

I wanted xxxx color of NFT but instead, I got yyyy color.

NFT mints are random. If you wish to have a specific NFT color, you can check our Marketplace to see if there are any available.

When are NFT rewards distributed?

Usually, it is on the last day of each month.

Will I receive NFT rewards if I only had it for one day?

If your wallet address is in the NFT rewards distribution sheet, then you will receive your full month's rewards even if you were holding the NFT for just one day. The sheet is usually updated one day before rewards are distributed.

How can I check if my NFT is added to rewards?

You can check if your NFT is added here.

DEX Questions

What are the trade fees on ETCMC DEX, and where do they go?

On ETCMC DEX, a decentralized exchange, there are trade fees of 0.05% directed towards the ETCMC DAO monthly rewards. Additionally, 0.25% of trade fee earnings are allocated to liquidity providers. In total, 0.3% of trade fees contribute to the functioning of the exchange ecosystem, with a portion supporting the ETCMC DAO monthly rewards and the majority aiding liquidity providers.

Support Questions

How long will it take for my ticket to be processed (resolved)?

The processing time for your ticket depends on its nature and complexity. We aim to resolve simple issues within a few working days. More complex issues or those requiring further investigation may take longer.

My ticket number is XXXX. When will it be answered?

Tickets are answered on a "first come, first served" basis. Please provide as many details as possible in your ticket to expedite the processing.

My ticket disappeared!

Hover your mouse over the ticket area on your computer, and it will reappear.

Other Questions

How can I participate in DAO voting?

Only eligible NFT holders can participate in DAO voting. You can mint random NFTs here, or you can buy some from our Marketplace.

What timezone are all events/deadlines?

If there is no other information provided, the timezone for all events/deadlines is the UK timezone.

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ETCMC FAQ © 2025 • Find answers to common questions